Description

Description

Reliable, powerful, and simple recovery across any infrastructure

Veritas Backup Exec™ 15 is the trusted recovery solution for millions of businesses worldwide. With increasingly complex infrastructures and evolving, IT needs, it’s vital that your business has a dynamic, unified solution that will deliver high performance, reliability, and simplicity – from planning through to execution. Your business needs backup and recovery that adapts to your environment; that works with your budget, not against it. Your business needs Backup Exec™ 15.

Technical Support maintains support centers globally. Technical Support’s primary

role is to respond to specific queries about product features and functionality. The

Technical Support group also creates content for our online Knowledge Base. The

The Technical Support group works collaboratively with the other functional areas within

the company to answer your questions in a timely fashion.

Our support offerings include the following:

¦ A range of support options that give you the flexibility to select the right amount

of service for any size organization

¦ Telephone and/or Web-based support that provides rapid response and

up-to-the-minute information

¦ Upgrade assurance that delivers software upgrades

¦ Global support purchased on regional business hours or 24 hours a day, 7 days a week basis

¦ Premium service offerings that include Account Management Services

For information about our support offerings, you can visit our website at the following

URL:www.veritas.com/support

All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:www.veritas.com/support

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be at

the computer on which the problem occurred, in case it is necessary to replicate the problem.

When you contact Technical Support, please have the following information

available:

¦ Product release level

¦ Hardware information

¦ Available memory, disk space, and NIC information

¦ Operating system

¦ Version and patch level

¦ Network topology

¦ Router, gateway, and IP address information

¦ Problem description:

¦ Error messages and log files

¦ Troubleshooting that was performed before contacting Technical Support

¦ Recent software configuration changes and network changes

Licensing and registration

Customer service

If your product requires registration or a license key, access our technical support

Web page at the following URL:www.veritas.com/support

Customer service information is available at the following URL:www.veritas.com/support

Customer Service is available to assist with non-technical questions, such as the following types of issues:

¦ Questions regarding product licensing or serialization

¦ Product registration updates, such as address or name changes

¦ General product information (features, language availability, local dealers)

¦ Latest information about product updates and upgrades

¦ Information about upgrade assurance and support contracts

¦ Advice about technical support options

¦ Nontechnical pre-sales questions

¦ Issues that are related to CD-ROMs, DVDs, or manuals